Virgin Kinky Curly Bundle

Return Policy 

We provide full refund or exchange under the following circumstances:

• Customer has not received the item. All our goods are shipped using professional DHL Express ,FEDEX or DPD and Royal mail services. All our goods are tracked and ultimately signed by the customers. Once we have dispatched your items it is then the responsibility of the courier or postal service to deliver. You should receive your product within 4-5 working days however we ask that our customers allow 15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions. We do not consider items to be “lost in transit” until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. If an item is lost we will provide an immediate replacement or refund, as directed by you, at no further cost to you.
• Goods remains  in the original condition they were received. Package must remain unopened Any goods returned outside the original condition will not be accepted and exchange or refunds will not be issued to the customer.

Used condition and tampering includes but is not limited to:

Hair extensions that have

(i) been cut

(ii) been coloured, dyed, or permed

(iii) had heat applied for the purposes of straightening or curling effect

(iv) that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or burning.

(v) extensions that have been removed from the cardboard backing in the original packaging. While we appreciate any assurance they have not been used,    these are hygienic goods and cannot be accepted back under such condition. Under the rules of distance selling, hair extensions are considered “for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;”. We fully support and enforce this legislation when it comes to items removed from their packaging.  We do not provide return labels when the customer decides to return back the goods. The customer is fully responsible of returning back the items.

If an item is determined to be used or tampered with, you will be notified via email within 7 days of its return. You will be granted the option to pay for its return to you. If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed.

We do not offer refunds if customers are not satisfied with the quality of the hair extensions.

We will not be held responsible for any delay caused by weather, unsafe travel conditions or strike action held by transport companies or associated business. Customers are welcome to return items at their expense for a full refund if an item arrives late – in accordance with our returns policy. The item must remain sealed, unopened and unused.

All customers, billing addresses, and shipping addresses must match to avoid fraudulent cases.  All packages will be sent to the shipping address provided by the customer. A member of our team will also contact the customer via the email or phone number with their tracking details. It is the customers full responsibilty to provide their corrct full names, address, email address and phone numbers.

For any questions regarding our refund policy, email us at infotryinches@gmail.com

Shipping Time:  UK; 1-2 Business Days, USA; 1-3 Business Days, Rest of the World; 5 working days