Refund and Cancellation policy

RETURN POLICY

At Tryinches we maintain a very high level of quality assurance. Every bundle of hair goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

We can accommodate return within 15 days on all sets that have not been opened, worn, or tampered with. If you want to return, please contact us to initiate your return at first. The unauthorized returns will not be accepted. All refunds are processed within 1-2 working days after returns.

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REPLACEMENTS

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within 15 business days of receipt of the merchandise. We will address the quality issue at once. A customer service Representative will provide the customer with mailing instructions for the return of all of the product in question. Customers will be responsible for paying costs associated with returning the item to the Tryinches Hair Distribution Center. If Tryinches Hair verifies and agrees that the product is defective in any way,Tryinches Hair will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Tryinches Hair will cover the cost of shipping the exchanged/new item back to the customer. If Tryinches Hair does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product. However we will not accept any product that has been altered in any way.